I've always admired Craig's Lists' corporate communciations because of their inability to feel shame or be knocked off message. They communicate authentically and directly and don't seem to care who it upsets. The result: thousands of users and a profitable company.
Nick Bilton of The New York Times, however, has finally found a reason to hate the company: it is blocked third-party applications that users have created to make the site more user-friendly.
There may be part of the answer in this tale. Eric DeMenthon, a 27-year-old programmer, was one of the users overwhelmed by the site. In 2008 he was searching for an apartment on Craigslist and he couldn’t navigate the endless listings. So he quickly built an application that placed Craigslist apartment ads on an online map. After finding an apartment with the tool he had cobbled together, he realized the product had saved him so much time that he should make it available to others, also as a “public good.
Craig's List is now suing him and others doing similar things, all of which look from my view as a user of the site as being godsends.
It's off message for a company that answers charges of abetting prostitution and child slavery with a shrug. They usually say "we're all about the users," and this time they aren't.